Nonprofit Chronicles

Journalism about foundations, nonprofits and their impact

Hotels routinely survey guests after their stay. Airlines, too. Amazon wants to know whether I liked the book/TV show/kitchen gadget. Nonprofits? Not so much. Businesses strive to measure–and improve–their performance, often by seeking feedback from their customers. Nonprofits and foundations lag behind, judging from a survey released last week by the Center for Effective Philanthropy. …

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