Nonprofit Chronicles

Journalism about foundations, nonprofits and their impact

Asking questions and then listening–really listening–to the answers is a vital but underrated skill. That’s true in business. In nonprofits. And in life as well. The trouble is, soliciting, receiving and acting upon feedback is hard. In theory, we want to learn, grow and change. In practice, not so much. We want to be loved for …

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My interview with Brian Walsh is over. He summons an Uber, and shows me his phone. The driver has a 4.7 rating. Reliable. Disruptive startups like Uber, AirBnB and TripAdvisor use technology to collect and share data about drivers, renters, hotels and their customers. If they use feedback loops to build trust, why can’t nonprofits? Is that …

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